Shipping policy

Shipping Policy

Thank you for shopping with United By Short Hair! We are committed to providing you with a seamless and enjoyable shopping experience, including prompt delivery of your orders. Please read our shipping policy carefully to understand how we process and deliver your purchases.

Order Processing:

  • Once you place an order on our website, please allow 1-2 business days for order processing. During peak seasons or sales events, processing times may be slightly longer.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Orders placed after 12:00 PM (local time) will be processed on the next business day.

Shipping Methods and Delivery Times:

 

  • We offer various shipping methods to accommodate your needs, including standard and expedited shipping options.
  • Shipping times vary depending on your location and the shipping method selected during checkout.
  • Estimated delivery times will be provided to you during the checkout process.
  • Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and your shipping address.
  • You can view the shipping rates applicable to your order during the checkout process before completing your purchase.

International Shipping:

  • We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
  • Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the order total or shipping charges.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can track the status of your order using the provided tracking number on our website or the carrier's website.

Incomplete or Incorrect Addresses:

  • It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before completing your purchase.

Lost or Stolen Packages:

  • United By Short Hair is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. We recommend selecting a secure delivery location or opting for signature confirmation if available in your area.

Returns and Exchanges:

  • Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased from our website.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for choosing United By Short Hair!